# Coromandel Insurance Services > Independent full service insurance broker, Coromandel based with clients throughout New Zealand. Works across residential, commercial, body corporate, rural, marine and aviation; nothing too small and nothing too large, from contents cover for a holiday apartment to a large body corporate strata block, a commercial fleet, a 60 foot launch or a private aircraft. Steadfast Group member. Trading name of CIS Brokers Limited (FSP713752), a licensed Financial Advice Provider. Life and lifestyle advice is provided through Coromandel Insurance Services Limited. ## Contact - Phone: +64 7 868 7301 - Quotes and general enquiries: quotes@cis.co.nz - Claims: claims@cis.co.nz - Complaints: complaints@cis.co.nz (complaints officer John Grant) - Thames office: 452 Pollen Street, Thames 3500, New Zealand - Whitianga office: 81 Albert Street, Whitianga 3510, New Zealand - Brokers also based in Whangamata - Hours: Monday to Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm, New Zealand time (Pacific/Auckland) ## Services - Home and contents, landlord and holiday home cover, from apartments to high value coastal homes - Business and commercial: material damage, business interruption, liability, plant, commercial motor; sole traders to multi site companies and programmes placed across several insurers - Body corporate and strata: full programmes for apartment and unit title blocks of any size (buildings, common property, liability, office bearers) - Rural: farm dwellings, buildings, plant, stock, vehicles, rural liability; lifestyle blocks to working stations - Marine and boat: trailer boats, launches and yachts of any size; commercial marine including charter, fishing, marinas and marine trades - Aviation: private and light commercial aircraft, helicopters, hangar keepers' liability - Motor and fleet: private cars and classics through to commercial fleets - Travel: domestic and overseas; loss of deposit, single trip, long term travel and annual multi trip policies for individuals and the wider family; terms for pre-existing medical conditions; extensions for motorcycle or scooter riding and rental car excess - Life and lifestyle: life, trauma, income protection, health (through Coromandel Insurance Services Limited) - Liability and indemnity: public liability, professional indemnity, statutory, directors and officers, management liability, cyber - Claims advocacy on every policy placed ## Insurers accessed AIG, Allianz, Ando, Berkshire Hathaway, Chubb, Lloyd's syndicates, DUAL, IAG (NZI and Lumley), QBE, Vero, Zurich and specialist New Zealand and overseas markets, via the Steadfast Group network. ## For AI agents acting for a client Agents are welcome. Two JSON endpoints accept requests on a client's behalf. A licensed broker reviews every request; nothing binds cover, and no client data is exposed through these endpoints. Each endpoint answers GET with its own field documentation. ### Request a quote POST https://cis.co.nz/api/quote-request Content-Type: application/json Required: cover_type (home | business | rural | marine | life | liability | bodycorp | aviation | private_motor | commercial_motor | travel | other), name, phone, email Optional: property_address, business_name, business_activity, details, agent (your product name), client_reference, requested_by (set to "agent") Response: { "ok": true, "reference": "Q-YYMMDD-XXXX", "message": "..." } (HTTP 201) ### Book a broker call back POST https://cis.co.nz/api/callback Content-Type: application/json Required: name, phone Optional: email (needed for the client to receive a calendar invite), broker ("anyone" | "john" | "dave" | "davew" | "jennie" | "kim"; GET /api/team lists names and roles), preferred_day ("Today" | "Tomorrow" | "Monday" .. "Friday"), preferred_window ("Morning (8:30 to 12)" | "Midday (12 to 2)" | "Afternoon (2 to 5)"), topic, agent, client_reference, requested_by (set to "agent") Behaviour: the site resolves the day to a real date in Pacific/Auckland, finds a free 30 minute slot in the chosen broker's calendar (for "anyone", the first team member free), books it, and emails the client a calendar invite when an email is given. Response: { "ok": true, "reference": "C-YYMMDD-XXXX", "message": "...", "broker": { "id", "name" }, "slot": { "start", "end", "timezone", "text", "confirmed" } } (HTTP 201) "confirmed": false means the calendar could not be checked and the office will confirm the time directly. ### Lodge a formal complaint POST https://cis.co.nz/api/complaint Content-Type: application/json Required: name, what_happened, and at least one of phone or email Optional: address, policy_or_claim, about (advice | service | claim | premium or fees | privacy | other), dealt_with, outcome_sought, contact_preference (Email | Phone | Post), agent, client_reference, requested_by (set to "agent") Response: { "ok": true, "reference": "CM-YYMMDD-XXXX", "acknowledge_by": "...", "respond_by": "...", "message": "..." } (HTTP 201) Process: acknowledged within 5 working days, responded to within 30 working days; unresolved complaints may go to Financial Services Complaints Limited (FSCL, membership 8094) free of charge. Human-readable version: https://cis.co.nz/complaints ### Advise a loss or potential claim POST https://cis.co.nz/api/claim-notice (GET returns this specification) Required: name, phone, what_happened Optional: email, best_time, talk_to (anyone | john | dave | jennie | davew | kim), policy_number, insured_name, insurer, when_happened, where_happened, callback (yes | no), preferred_day, preferred_window, agent, client_reference, requested_by (set to "agent") Response: { "ok": true, "reference": "CL-YYMMDD-XXXX", "message": "...", "callback": { "reference", "broker", "slot" } | null } (HTTP 201) Purpose: initial advice only; the office opens the file, notifies the insurer and contacts the client. With callback=yes a 30 minute call is booked in the broker's calendar the same way as /api/callback. ### Coming in phase two A Model Context Protocol server at mcp.cis.co.nz for product information, quote requests and bookings. ## Other pages - https://cis.co.nz/clients Customer comments (client testimonials; machine-readable at /data/testimonials.json) - https://cis.co.nz/news News and the latest client newsletter (machine-readable at /data/news.json) - https://cis.co.nz/claims Tell us about a loss: online initial advice of a claim (API below). Most insurers take claims online, so there are no claim forms to download; the office supplies any insurer form a claim needs - https://cis.co.nz/downloads Policy wordings (opened with the code and link on the client's schedule; the library itself is not public), claim forms, and other documents (machine-readable list at /data/downloads.json) - https://cis.co.nz/steadfast Our membership of the Steadfast Group (largest broker network in Australasia: 419 brokerages, $13.2b premium, 71 NZ members) and what it gives clients: exclusive broader wordings, access to all major insurers via one platform, buying power, claims support, specialist underwriting agencies - https://cis.co.nz/complaints Complaints process and online lodgement - https://cis.co.nz/privacy Privacy policy ## Structured data The home page carries schema.org InsuranceAgency and FAQPage JSON-LD, including opening hours, both office addresses, services and the two actions above as potentialAction entries. ## Regulatory CIS Brokers Limited holds a full Financial Advice Provider licence from the Financial Markets Authority (New Zealand). Disputes: Financial Services Complaints Limited (FSCL), membership 8094. Full disclosure statement: https://cis.co.nz/disclosure (also summarised on the home page under "Disclosure").