Tell us about a loss

Something's happened and it might be a claim. Tell us the basics here and we take it from there: we open the file, work out which policy responds, notify the insurer and ring you to go through what they'll need. You don't have to fill in the insurer's claim form first.

1. Tell usTwo minutes. Name, contact details, policy if you have it, and what happened in your own words.

2. We ring youUsually within one working day, or book the call now and pick the time that suits.

3. We lodge itWe notify the insurer, chase the assessor, and stay beside you through to settlement.

Emergency? If anyone is hurt, there's a fire, or a crime is in progress, ring 111 first. Make things safe, take photos if you can, and keep damaged items until we've spoken. Receipts for emergency repairs are usually claimable.

Initial advice of loss

You'll get a reference number straight away and, if you give us an email, a written confirmation.

About you

Your name

Phone

Email (for your written confirmation)

Best time to call

Who would you like to talk to?

The policy

Policy or reference number (if known)

Name the insurance is under

Insurer (if known)

What happened

When

Where

Tell us what happened

Call back

Would you like us to book a call now? We check the calendar, book a 30 minute slot and send you an invite.

Yes, book a call No, just ring me when you can

Preferred day

Time window

This is initial advice only; it isn't the insurer's claim form and doesn't commit you to claiming. See our privacy policy for how we handle your information.